DISCIPLINE & GRIEVANCE HANDLING WORKSHOP
Mastering Fair & Legal Employee Relations
Specially Designed for the Insurance & Microfinance Sectors
Participants will gexpert insights and practical skills to manage discipline and grievances in compliance with Zambian labour law while minimising legal and reputational risk.
🔔 EARLY BIRD DISCOUNT
Register by 20th March, 2026 and SAVE 10%.
30th April - 01st May, 2026
09:00hrs to 16:00hrs
Carrey Hotel
3825, Parliament Road
Lusaka
To register, scan the QR code or follow the link below:
SCAN TO REGISTER
INTRODUCTION
Poorly handled disciplinary and grievance cases expose organisations to legal risk, reputational damage, low morale, and productivity losses. This practical, case-based workshop is designed to equip HR practitioners, line managers, and senior leaders in Insurance and Microfinance Companies with the skills to handle discipline and grievances lawfully, consistently, and confidently. This comprehensive 2-day training equips your managers and HR professionals with the practical skills and legal knowledge required to manage these sensitive matters with confidence and professionalism.
WHY THIS TRAINING MATTERS FOR YOUR COMPANY
Participants and organisations will benefit through:
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Reduced legal risks and costly unfair dismissal claims
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Improved compliance with Zambian labour law
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Consistent and fair workplace practices
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Enhanced documentation and record-keeping
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Professional handling of sensitive employee relations issues
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Stronger compliance and governance frameworks
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Greater trust, fairness, and employee engagement
WHAT YOU WILL LEARN
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The Zambian legal framework (Constitution, Employment Code Act, Industrial Relations Act)
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Progressive discipline systems and when to apply each step
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Conducting fair, lawful, and defensible disciplinary hearings
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Investigating workplace misconduct and employee grievances
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Handling harassment, discrimination, and other sensitive complaints
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Effective documentation and professional report writing
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Grievance handling procedures and resolution techniques
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Practical role plays and real-world case studies
WHO SHOULD ATTEND
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Who Should Attend
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Human Resource Managers & Officers
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Branch Managers & Supervisors
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Claims Managers (Insurance)
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Loan Officers & Relationship Managers (Microfinance)
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Operations Managers
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Department Heads & Team Leaders
To register, scan the QR code or follow the link below:
SCAN TO REGISTER
INVESTMENT FEE
K3,000 PER PERTICIPANT
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Fee Includes:
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:✔️ 2 Days of Expert-Led Training
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✔️ Certificate of Completion
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✔️ Tea/Coffee & Lunch (Both Days)
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✔️ Post-Training SupportREQUEST FOR
CLICK ANY OF THE NUMBERS BELOW TO REQUEST FOR A QUOTE:
MEET YOUR LEAD TRAINER
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Ronald R. Sambo, FZIHRM, MAHRM, BSW, Dip. HRM
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Founder & Chief Vision Officer – Talent Hub Human Capital Consultants
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Director – Human Capital & Administration, National Assembly of Zambia
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18+ years of HR leadership experience (KCM, NECOR, National Assembly of Zambia)
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Fellow – Zambia Institute of Human Resource Management (ZIHRM)
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Author - Career Compass
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Contact
+260 97 2997827 +260 97 9384778 talenthubzm@mailo.com
SCAN TO REGISTER
To register, scan the QR code or follow the link below: